Livify

Livify 技术支持

我们可以怎样帮助你？

你可以先查看下面的常见解决方法。如果问题仍然存在，请通过公开支持渠道联系我们。

保护你的隐私： 请勿在公开问题中上传私人照片、视频、购买凭证、Apple ID 或其他敏感信息。

无法选择或读取视频

  1. 打开“设置 → 隐私与安全性 → 照片 → Livify”。
  2. 允许访问需要转换的视频；使用“有限访问”时，请确认目标视频已包含在允许列表中。
  3. 如果视频只在 iCloud 中，请保持网络连接并等待系统完成下载。

无法保存 Live Photo

  1. 确认 Livify 拥有向照片图库添加内容的权限。
  2. 检查设备是否有足够的可用存储空间。
  3. 尝试使用兼容的 1080p 导出选项后再次保存。

购买或恢复购买

打开 Livify 的“设置”，点击“恢复购买”。请确认设备登录的是最初购买 Pro 时使用的 Apple ID。 购买、扣款和退款均由 Apple 处理。如需申请退款，请访问 Apple 的“报告问题”页面。

提交问题

提交时请提供不包含敏感信息的以下内容：

创建支持请求

支持请求会发布到 GitHub 的公开问题区。请不要上传原始媒体或任何个人信息。

隐私问题

有关媒体处理、权限和本地数据的说明，请查看 Livify 隐私政策。

Livify Support

How can we help?

Try the common solutions below. If the issue continues, contact us through the public support channel.

Protect your privacy: Do not post private photos, videos, purchase receipts, Apple ID details, or other sensitive information publicly.

Unable to select or read a video

  1. Open Settings → Privacy & Security → Photos → Livify.
  2. Allow access to the video. If Limited Access is enabled, make sure the video is included.
  3. If the item is stored only in iCloud, stay connected and allow the system to finish downloading it.

Unable to save a Live Photo

  1. Confirm that Livify may add items to the photo library.
  2. Check that the device has enough available storage.
  3. Try a compatible 1080p export and save again.

Purchases and restoration

Open Settings in Livify and select Restore Purchases. Make sure the device uses the Apple ID that originally purchased Pro. Apple handles billing and refunds. To request a refund, visit Report a Problem.

Report an issue

Please include only non-sensitive diagnostic details:

Create a support request

Requests are posted to a public GitHub issue tracker. Do not attach original media or personal information.

Privacy questions

See the Livify Privacy Policy for information about media, permissions, and local data.